We want you to love your artwork. This policy explains how cancellations, returns and refunds work at IttiShruti Studio.
Cancelling an order
- You can cancel an order at any time before it is dispatched by emailing itti.shhruti@gmail.com or calling with your order number. We will refund the full amount.
- Once an order has been dispatched, it can no longer be cancelled.
Damaged in transit
Every artwork is packed with care. If your artwork arrives damaged:
- Contact us within 48 hours of delivery at itti.shhruti@gmail.com or , with your order number.
- Send clear photographs of the damage and of the packaging, and an unboxing video if you have one.
- Please keep the artwork and all the packaging until we have reviewed it.
Once we confirm the damage, we will arrange a repair, a replacement where possible, or a full refund.
Returns
Because each original is one of a kind and is packed specially for shipping, we do not accept returns for change of mind. If the artwork you receive is different from the one you ordered, contact us within 48 hours of delivery and we will arrange its return and a full refund.
Custom pieces
- Custom paintings and sculptures are made specially for you, so they cannot be returned.
- If you cancel before we start work, we will refund your payment in full.
- If you cancel after you have approved the sketch or study and work has started, the advance payment is not refundable.
How refunds are paid
- Refunds are made to the original payment method: card, UPI, net banking or wallet payments through Razorpay go back to the same account.
- We start the refund within 5–7 working days of approving it. Your bank may take a few more days to show it in your account.
- For cash on delivery orders, we refund by bank transfer or UPI to the account you give us.
Contact
IttiShruti Studio, Varanasi
Email: itti.shhruti@gmail.com Phone: